Allcasino FAQ – Frequently Asked Questions & Answers in Bengali

Signing up on allcasino is quick and straightforward — the whole process takes under two minutes. Here's what you'll need to get started:

Required information: You'll need your full name, a Bangladeshi mobile number (in 01X-XXXXXXXXX format), your date of birth, and a strong password. You must be at least 18 years old — this will be verified.

Optional information: Email address and referral code. An email address isn't required to register, but having one makes it much easier to recover your account if you forget your password.

KYC Verification: All features are available immediately after registration. However, for larger withdrawals, identity verification (KYC) using your National ID or passport is required. This only needs to be done once.

After registration, an OTP will be sent to your mobile. Once you enter it, your account is activated and you become eligible for the welcome bonus.

Forgetting your password happens to everyone — recovering it on allcasino is simple and secure. Just follow the steps below:

Step 1: On the login page Go to the page and click the "Forgot Password?" link.

Step 2: Enter the mobile number used during registration and tap "Send OTP." A 6-digit code will arrive within seconds.

Step 3: Enter the OTP code (valid for 2 minutes), then set a new password — at least 8 characters, combining letters and numbers.

Step 4: Once you confirm your new password, your account will be ready to use.

Changed your mobile number or no longer have access to it? Simply email support@allcasino.best or reach out via Live Chat. Once your identity is verified, the support team will update your number.

Below is a detailed breakdown of allcasino's settlement policy for cancelled or abandoned matches:

Cancelled before the match starts: If a match is cancelled before it begins, your full bet amount will be refunded to your account — typically within 24 hours.

Cancelled after the match has started: In cricket, if at least 50% of the scheduled overs have been completed, the result stands as valid and the bet is settled. If less than 50% has been played, the bet is generally voided and your stake is returned in full.

Football & other sports: If a match is played for less than 90 minutes, it is considered abandoned and all bets on it are voided. However, certain markets (such as first goalscorer) may be settled separately.

In accumulator bets: If one event in an accumulator is cancelled, that selection is removed and the bet is settled on the remaining events. If all events are cancelled, the entire bet is voided.

For more details on settlement Terms & Conditions Visit the page.

No, not at all. allcasino's policy allows only one account per person. Any attempt to create multiple accounts using the same name, mobile number, or device will be detected automatically by the system.

Consequences: If multiple accounts are found, all of them will be closed simultaneously, all bonuses will be forfeited, and any remaining balance may be confiscated.

Multiple members of the same household: Two adults living at the same address can each have their own account, provided they use different mobile numbers and separate ID documents. It's a good idea to notify support in advance to avoid any complications later.

If you can't access your old account, please contact support instead of opening a new one — they'll help you recover it.

allcasino supports all the most popular payment methods in Bangladesh. Full details are listed below:

Mobile Banking (deposits & withdrawals):
• bKash: Minimum deposit ৳200; withdrawals are typically processed within 15 minutes.
• Nagad: Minimum deposit ৳200, with the fastest processing times.
• Rocket: Minimum deposit ৳300.

Bank Transfer: The minimum deposit is ৳500. Processing may take 1–2 business days.

Crypto: USDT (TRC20) is supported — particularly useful for international users.

Important rules: Withdrawals must be made to the same mobile number used for the deposit. Third-party numbers are not accepted. KYC verification is mandatory for your first withdrawal.

Learn more about payments Payment Page View.

allcasino offers both temporary and permanent account closure options. Choose whichever suits your needs:

Cooling-Off (1 day – 6 weeks): Go to the "Responsible Gaming" section in your profile settings to activate a cooling-off period. You won't be able to log in during this time, and it cannot be cancelled before it expires.

Self-Exclusion (6 months – 5 years): This takes effect as soon as you contact support. Any attempt to open a new account during this period will also be blocked. It activates automatically 7 days after the exclusion period ends.

Permanent Closure: To permanently delete your account, email support@allcasino.best. You can withdraw any remaining balance before the account is closed.

Please note: Opening a new account after self-exclusion or permanent closure is strictly prohibited — this is in place to protect you.

Learn more about Responsible Gaming Responsible Gaming Page View.